Client information
Complaints procedure
We are committed to high standards of service. If something has gone wrong, please tell us so that we can try to resolve it.
How to raise a complaint
Please contact Farhang Faraj, Principal Solicitor, by email at info@farajlaw.co.uk or by post at Suite 12, 4th Floor, Barlow House, Minshull Street, Manchester M1 3DZ.
Please explain what has happened, provide any relevant reference number and tell us how you would like the issue resolved. We will acknowledge the complaint, investigate it fairly and provide a written response. Complaints are handled free of charge.
Legal Ombudsman
If we have not resolved your complaint within eight weeks, or you remain unhappy with our final response, you may be able to ask the Legal Ombudsman to consider it. Generally, you must contact the Ombudsman within six months of our final response and within one year of the problem, or one year from when you became aware of it.
Legal Ombudsman: PO Box 6167, Slough SL1 0EH · 0300 555 0333 · enquiries@legalombudsman.org.uk · legalombudsman.org.uk
Solicitors Regulation Authority
The SRA can help where there are concerns about a solicitor’s conduct, such as dishonesty, misuse of money or unfair treatment. See sra.org.uk/consumers/problems/report-solicitor.